Sherri
KIMES, Sherri Visiting Professor Department:  Analytics & Operations Office:  BIZ1 8-78 Contact:  (65) 6516 3038 Email:  bizsek@nus.edu.sg Curriculum Vitae
Selected
Publications
Educational
Qualifications
Academic
Experience
Corporate
Experience
Courses
Membership &
Professional Activities
    • Journal Articles
      • The Future of Restaurant Revenue Management, with Jonathan W. Beard (2013), Journal of Revenue and Pricing Management, 12, 464-469
      • Only if it's Convenient: Understanding the Driving Factors of Self-service Technology Evaluation, with Joel E. Collier (2013), Journal of Service Research, 16(1), 39-51
      • Managing Customer Perceptions During Medium Duration Waits:The Impact of Activity Type on Satisfaction, with Kelly A. McGuire, Michael Lynn, Mellie Pullman and Russell Lloyd (2010), Journal of Service Management, 21(3), 269-290
      • The Moderating Role of Familiarity in Fairness Perceptions of Revenue Management, with Jochen Wirtz (2007), Journal of Service Research, 9(3), 229-240
      • An Evaluation of Heuristic Methods for Determining the Best Table Mix in Full-Service Restaurants, with Gary M. Thompson (2005), Journal of Operations Management , 23(6), 599-617
      • Restaurant Revenue Management at Chevys: Determining the Best Table Mix, with Gary M. Thompson (2004), Decision Sciences , 35(3), 371-391
      • When Does Revenue Management Become Acceptable?, with Jochen Wirtz (2003), Journal of Service Research, 7(2), 125-135
      • Forecasting Methods for Hotel Revenue Management: An Evaluation, with Lawrence R. Weatherford (2003), International Journal of Forecasting, 19(3), 405-419
      • The Relationship Between Product Quality and Profitability at Holiday Inn, (1999), Journal of Service Research, 2(2), 138-144
      • The Strategic Levers of Yield Management, with Richard B. Chase (1998), Journal of Service Research
      • Yield Management: A Tool for Capacity-Constrained Service Firms, (1990), Journal of Operations Management , 8(4), 348-363
    • PhD, Operations Management, University of Texas at Austin, 1987
    • MBA, New Mexico State University, 1983
    • MA, Public Administration, University of Virginia, 1977
    • AB, Political Science and Mathematics, University of Missouri, 1975
    • Visiting Professor, National University of Singapore, 2014 - current
    • Professor, Cornell University School of Hotel Administration, 1988 - current
    • Interim Dean, Cornell University School of Hotel Administration, 2005 - 2006
    • Director of Graduate Studies, Cornell University School of Hotel Administration, 2002 - 2005
    • Assistant Project Manager, Technological Innovation Center. New Mexico State University. Las Cruces, NM, 1982 - 1983
    • Energy Analyst and Seminar Instructor, Londe-Parker-Michels, Inc. St. Louis, MO, 1979 - 1982
    • Singapore Productivity Centre: Restaurant Revnue Management and Retail Revenue Management
    • Singapore Restaurant Association: Restaurant Revenue Management
    • Hong Kong Hotel Association: Revenue Management
    • Starwood Asia-Pacific Hotels: Restaurant Revenue Management
    • Fairmont-Raffles Hotels and Resorts: Restaurant Revenue Management
    • BMA5010A, Managing Operations
    • DSC3224, Dynamic Pricing and Revenue Management
    • Editorial Board, Cornell Hospitality Quarterly
    • Editorial Board, Service Science
    • Editorial Board, Journal of Service Research
    • Editorial Board, Journal of Revenue and Pricing Management
    • Editorial Board, Journal of Operations Management

NUS Business School,
Mochtar Riady Building,
15 Kent Ridge Drive,Singapore 119245

Email: askbiz@nus.edu.sg
Phone: +65 6516-3106

© Copyright 2001-2017 National University of Singapore. All Rights Reserved.
Legal | Branding guidelines | Contact Us